kria's guide to responsible gaming
Gaming is healthy when it stays a source of enjoyment. kria wants every player to know their limits and play with a clear head — never under pressure.
Gaming should be for fun
Online gaming is a form of entertainment — there is a chance to win money, but an equal chance to lose. kria always wants players here to play with awareness. Set a fixed budget and never go beyond it. Repeatedly chasing losses never improves the situation — it can make things harder.
Our Terms and Conditions clearly state that you must be at least 21 years old to open an account at kria. Account creation or any form of betting by minors is strictly prohibited. If a family member is concerned about online gaming, listen to them — a family's concern is often the first signal.
To learn more about kria and how we run a responsible platform, read about us — there you will find details about our values and how we operate.
Plan how much time and money you will spend on gaming and stick to that plan. Take breaks during play, spend time with family and friends, and keep up other interests. If you have questions, check our FAQ section — it covers many common questions about accounts, payments, and gaming.
Control is in your hands
Deposit limits
You can set the maximum amount you deposit per day, per week, or per month yourself.
Session time limit
Set a limit on how long you play in one sitting. When the time is up, the session ends automatically.
Account cooldown
Need a short break? Use the option to temporarily pause your account for a set period.
Self-exclusion
If you need a longer break, activate a permanent or long-term self-exclusion. During this period, no transactions or play will be possible on the account.
Loss limit
Play will stop automatically once you reach a loss amount that you set yourself.
Contact support
Reach our team via 24/7 live chat or email to set or change any limit.
Warning signs
If you notice any of the signs below in yourself or someone close to you, stop and seek help right away.
- Placing bigger and bigger bets repeatedly to try to win back lost money.
- Borrowing money or dipping into savings to cover gaming costs.
- Hiding your gaming habits from family or friends.
- Getting so absorbed in gaming that you neglect work, studies, or family responsibilities.
- Feeling restless, angry, or uneasy when you are not playing.
- Repeatedly breaking your own limits and being unable to stop.
- Gaming is disrupting your sleep or eating routine.
Safe gaming tips
A few simple habits can keep gaming enjoyable at all times.
How to get help
Acknowledging the problem is the first step toward solving it. You are not alone — help is available if you ask for it.
Our support team is ready 24 hours a day, 7 days a week in Bengali and English. Contact us via live chat to set limits, close your account, or for anything else.
You can also reach us directly by email. Our team replies in Bengali and English. Email address: [email protected]
Talk to a family member or a trusted friend. Sometimes the support of someone close is the greatest source of strength.
Seek advice from a mental health specialist or professional counsellor to deal with gaming addiction. Many organisations in Bangladesh offer this service free of charge or at low cost.
kria's commitment
kria believes gaming is sustainable only when players stay informed and protected. We never encourage unhealthy gaming behaviour. Our tools, support, and policies are all built with your wellbeing in mind. The 21+ age rule is strictly enforced.