kria's Privacy Policy

1. Definitions and Scope of Application

In this policy, "personal information" means any information that can directly or indirectly identify a specific individual. This includes but is not limited to: name, email address, mobile number, date of birth, financial transaction details, and device identification information.

This policy applies when you:

• Create a new account or log in to kria.
• Use any game or service on the platform.
• Complete a deposit or withdrawal.
• Contact the support team via live chat or email.
• Visit the platform's website or mobile app.

2. Types and Sources of Information Collected

2.1 Registration and Account Information

When you open an account with kria, the information we collect includes your full name, email address, mobile number, date of birth, and preferred language. This information is essential for account verification and security.

2.2 Identity Verification Information

In certain situations, we may request information from government-issued documents such as a national ID card or passport. This is done to ensure platform security and to prevent financial fraud.

2.3 Transaction Information

When you make any financial transaction via bKash, Nagad, Rocket, or bank transfer, information about the time, amount, and method of that transaction is collected and stored. We never store your full payment card or bank account number on our servers.

2.4 Usage Patterns and Technical Information

Some information is collected automatically when you visit the platform, such as your IP address, browser type, operating system, device identification, and duration of use. This information is used to improve platform performance.

2.5 Cookies and Similar Technologies

Our platform uses cookies and similar tracking technologies that remember your login status, personalise your experience, and maintain platform functionality. You can control cookies at any time from your browser settings, though this may limit some features of the platform.

3. Purposes of Using Information

kria uses your information only for specific and legitimate purposes. The purposes for which we process information are:

• Account Management: To complete registration, login, password recovery, and account verification processes.
• Financial Transactions: To receive deposits, process withdrawals, and ensure transaction security.
• Customer Support: To resolve your requests and complaints quickly and effectively.
• Security and Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Service Improvement: To continuously improve the platform experience and add new features.
• Promotional Communication: To send bonus offers and promotional information with your consent.

We never sell your information to third parties or use it for personal gain.

4. Information Sharing and Disclosure

Your personal information may be shared with third parties in limited and controlled circumstances:

4.1 Service Partners

Necessary information is shared with trusted partners for payment processing, identity verification, and technical infrastructure maintenance. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed on the basis of applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, you will be notified in advance of any such change.

5. Data Protection Methods

kria follows industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All communication between you and the platform is encrypted using SSL technology, which prevents third-party access during data transfer.
• Data Encryption: Sensitive information stored on servers is protected with strong encryption algorithms.
• Access Control: Only authorised staff can access your information for specific, necessary purposes.
• Regular Audits: Regular technical reviews are conducted to identify security vulnerabilities.
• Two-Factor Verification: OTP and additional verification methods are used to block unauthorised access attempts on accounts.

While we are committed to maintaining the highest level of security, it is not possible to guarantee complete security on the internet. It is your responsibility to keep your account password secure and not share it with anyone.

6. Data Retention Period

kria retains your information for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Financial transaction information is retained for the legally required period even after an account is closed.
• Communication Records: Records of contact with customer support are retained for a limited period.
• Log Information: Technical logs are generally retained for a short period and then deleted.

7. User Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of the information stored about you on kria at any time. We will provide it within a reasonable time after receiving the request.

7.2 Right to Correct Information

You have the right to request correction of any inaccuracies in your information. This can be done through the account profile section or via the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to financial and legal obligations.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. Each promotional message will include this option, or you can disable it by contacting the support team.

To exercise these rights, contact our support team directly. Our FAQ section has detailed guidance on this process.

8. Protection of Minors' Information

kria strictly prohibits use of the platform by anyone under 21 years of age ("21+ only"). We do not knowingly collect information from minors. If we suspect that a user is under 21, we will suspend that account, request age verification, and delete the information if necessary.

Our Responsible Gaming page has detailed information about the protection of minors and healthy gaming habits.

9. Third-Party Links

The kria platform may contain links to third-party services. These services have their own privacy policies that are outside our control. We recommend reading their privacy policies before using any such third-party services.

Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) may process information on their own systems. kria has agreements with them regarding the protection of our customer data, but we do not have full control over how your information is used on their platforms.

10. Policy Changes and Updates

kria reserves the right to amend this privacy policy at any time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the platform.
• By sending a message to your registered email address.
• By updating the "Last Updated" date at the top of this page.

If you continue to use the platform after the updated policy takes effect, you are considered to have agreed to the new policy.

11. Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support in both Bengali and English and are available 24 hours a day, 7 days a week via live chat and email.

For general questions about kria, visit our About Us page.